How To Deal With Difficult People

Image by lacie babenco

There is no way you can make difficult people change and suddenly become sweet and amenable. Such change can only take place when the individuals concerned desire it and work towards it. As you can’t change them, the only thing to do is to change your own reaction to them.

Think before you react. There is a world difference between flying into a screaming rage and telling the other person (in a calm, controlled manner) ‘I feel angry about that.’ The latter is the assertive way and is far more effective as your listener is more likely to take notice. If you scream and shout, he will simply scream back and in the end neither of you will take any notice of what the other is saying.

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